Q1: What is considered a normal quality condition?
A: Minor imperfections that do not affect wearing or functionality are considered normal.
These may include slight excess glue, minor fold marks, light scratches,
or similar superficial flaws, which are common in mass production and do not impact product performance.

Q2: How do you define a defective product?
A: A product is considered defective only if the issue affects normal wearability.
For example:
Broken shoe straps or soles
Detached or fallen decorations
Structural damage that makes the shoes unwearable
Cosmetic issues that do not influence function are not classified as defects.

Q3: When will my order be shipped after payment?
A: Orders will be prepared and shipped within 1–3 working days after full payment is received.
If the payment is completed on a weekend or public holiday, shipment will be arranged on the next working day.

Q4: Is there anything I should confirm before making payment?
A: Yes. All order details must be carefully checked before full payment or shipment, including:
Shipping address
Contact information
Product specifications
Please note that once the package is shipped, no changes can be made, even if the address is incorrect.

Q5: Who is responsible for customs clearance and import tax?
A: We normally trade under DAP (Delivered at Place) terms.
This means:
The supplier is responsible for manufacturing and shipping the goods to the designated destination.
The buyer is responsible for import customs clearance and any applicable import duties or taxes.
In summary, import taxes and customs clearance are borne by the customer.

Q6: Do you support customization or OEM services?
A: Yes. We support a wide range of customization services, including:
Special colors
Extended or customized sizes
Logo branding
New design development
We also provide OEM / ODM / OBM services based on your business needs.